HORRIBLE SERVICE FROM PICK N PAY ASAP APP STAFF

I am extremely disappointed with the service I have received from Pick n Pay ASAP.

My account was debited for the full value of my order, including items that were not available and not delivered. To make matters worse, I have still not received a refund for the out-of-stock items. This is not the first time I have experienced this issue, which makes me seriously question Pick n Pay ASAP's refund processes and treatment of customers.

After noticing the missing items and lack of refund, I contacted customer services for assistance. I spoke to a consultant named Leticia, who was unhelpful and, shockingly, disconnected the call while I was still seeking assistance. No solution was provided and I was left without any answers regarding my refund.

Customers should not have to chase their own money after being charged for products that were never supp****. The fact that this has happened more than once is deeply concerning. It creates the impression that customers are being routinely charged upfront for unavailable stock and then forced to wait indefinitely for refunds.

Pick n Pay ASAP urgently needs to review its service standards, refund processes, and customer service practices. I believe these recurring issues warrant investigation, as consumers should not be left out of pocket for items they never received.

I am still awaiting my refund and a proper explanation.