Horrible Service

This has probably been the worst experience I have received from pick n pay, I used pick n pay ASAP on a regular basis. My groceries usually gets collected at pick n pay N1 city. Now I'm going to explain my experience with the terrible experience I received.

Saturday 26 Nov I put my order through on PnP ASAP with the last money I had in my bank. 10:14 I put my order through, after 2 hours or so I see nothing has been done, so I phoned customer services and they advised PnP N1 city has not accepted my order, I must wait a while. After another 2 hours I phoned again and the lady said it's still the same. She said she will phone the store and find out. I advised her I tried phoning them about 15 times which I really did and no one picked up once.

Eventually just after 3 they were busy with my order and almost everything I wanted was out of stock and then I saw my order was cancelled and money was sent to the PnP ewallet. I was very upset as that was my last money I used and did not have a cent on me to go walk to another shop to buy something.

Sunday 5:03am I woke up and put my order through again. Just before 10 they started with my order, they took meat that was above the amount I ordered and tried getting the 58 rand from my bank acc whick declined due that I did not have funds and they cancelled my order again. Money was sent to my PnP e wallet again

Again I put the order through and waited long again and was worried they will get meat that over the amount and get declined again, I asked the customer services to cancel my order and decided to buy things without meat.

I put another order through and as I'm typing now I'm waiting 3 hours already.

This is the worst experience ever I have received. I needed those groceries on Saturday already for myself and my daughter. Couldn't even have a meal as my groceries never came. Same now on Sunday as I'm waiting. I thought I would be honest with everything to let PnP know what an impact their services has on my family.