LK
Lesego K

1 reviews | Active since Oct 2015

31 Oct 2019, 09:47

Horrible service

Bad service so early in the morning, I stood at the till at 9:10 the cashier (Dapheny)was assisting her colleagues who was not queuing we had to further wait as his card was declining. Finally I was assisted as I wanted to transfer money n she sent me to go que elsewhere I noticed the price on my slip n what was placed at the fridge had a price difference, I was sent back to Dapheny to get a refund I get there she assist 3 clients while am standing there. I got a phone call she & her manager Kelebogile keep asking me questions while am on a call. I then said to her am done she said I must wait because they tried asking me which fridge I got it from bt I was busy,she started screaming at me, I asked her why is she so rude and she told me I can go to the manager.ive never been so belittled I was in tears & left the red bull. I regret setting foot there such an old granny ruining my day. I left the sore at 9:30 with no assistance

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Replies (1)
Pick n Pay
Pick n Pay's reply31 Oct 2019, 13:11
Official
Good day Lesego, Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team