Horrible service (disability customer)

I must say the service at your Dobsonville Mall Pick n Pay is quite pathetic.

I arrived at the shop saw a long queue close to the kiosk and asked if that was the queue for the kiosk to which a worker responded yes

I stood in the queue, me and my crutch(walking stick) as I am handicapped for an entire 30 minutes ( I shouldnt stand that long in my condition) but either way I didn't complain I just wanted to pay dstv and play lotto and leave.

When I got to the front, I was told the line was not even for thr kiosk it was for sassa grants. SO I STOOD IN A LINE BASICALLY FOR NOTHING. I WAS THEN TO ANOTHER QUEUE TO PAY THE DSTV

I still didnt complain and I paid.

Then I asked if I could play lottery and they said no and showed me a third queue.

I then went to the front of the queue hoping to now finish because I have now spent about 40 minutes in the store on my feet in my condition with my crutches _ Nope, the bald lady with no hair infront wven has the nerve to tell me to go to the back of the line. Clearly seeingme with my crutch.

Now I have to spend more time in another queue.

Is it because I didn't complain?

Do yall not care about people with a visible difficulty in walking?

To think I sell discovery life cover and encourage people to buy their groceries at pick n pay to enjoy vitality benefits. I have already escalated my concern about this brand with my company.

Please do something about your service because I am really not impressed.