Horrible Service

I placed an order on the 15th of January doing my weekly shopping as we did not want to leave the house. The order itself took hours to get to us but while waiting for it- I was charged an extra amount of nearly R300 that was unaccounted for. When I was told certain items were out of stock; I picked alternatives so as far as I was aware I’d be receiving everything I ordered. To my dismay when the order came- the most expensive items on the shopping list were not there yet I was charged for them. I immediately messaged customer chat (which proved to be a draining and lousy experience cause they take their own time to respond and it doesn’t seem they know what they are doing) and I was told I’d be getting two refunds as they double charged me “by mistake” & they’d also refund me for the items that were missing that I was charged for- both these refunds were processed on the same day. To date I’ve only received one refund and the other one about R500 I am waiting for. I’ve been sent attachments on chat for orders that aren’t even mine and also told to chase up with the bank with a BIN number and when I ask for this- I get given the run around.

Bottles is really the most pathetic “grocery shopping” app with zero customer service skills. It makes no sense that I must, as a consumer, be the one to run after them with money that is rightfully mine.