Horrible service

I now understand why PnP is having a hard time in business. Their service levels are really bad ,look to Checkers and Woolies how to treate your CUSTOMERS. Went to PnP Retreat on a Monday morning,if there were 10 customers in the entire shop it was alot,actually more staff than customers at that time. Selected my goods and at checkout got staff you could not give a damn. When it came to paying with my cell phone and using my PnP card as a bar code on my phone I got the "authorize" command shouted out by the teller asking for a manager to "authorize" ,I waited 5 minutes and left is disgust without taking the goods. Logged a complaint with PnP head office and the people who called backed put on a serious facade which was clear to see. Second person called me back and blamed the delay on all manner of things but mainly the till system ,he too could not really give a damn. PnP Retreat look to PnP Constantia as to how service should be done. I do not think I will return to PnP Retreat based on my experience. I know for a fact that PnP Retreat could not give a damn,perhaps the owner should take heed,or perhaps that is where the problem lies ! Good luck PnP Retreat but I for one will not return in a hurry. Cheers Adam Osborn