Horrible service
Ordered groceries from Pick n Pay online on Monday 14th October and my order was delivered the next day with an item missing. I call them ad they say the item will be refunded. I don't need a refund i need this item to be delivered in my office. Pick n Pay you must also know that we run a business here. No one has the time to be going out to buy groceries! I need my sunlight liquid delivered today!
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Pick n Pay's replyOfficial
17 Oct 2019, 14:52Good day Maureen Thank you for taking the time to address your concerns with us. Please accept our apologies for the bad shopping experience.
We see that your refund was processed today. Please note as per our Ts & Cs which can also be viewed using the following link >>>> https://www.pnp.co.za/tncs ‘’Please note that Pick n Pay will not, and is under no obligation to, make any re-delivery as result of missing items. Pick n Pay's obligation will be to remedy the situation through a refund. Should a re-delivery be requested, Pick n Pay reserves the right to either decline the request or charge a re-delivery fee commensurate to the standard delivery fee schedule’’ We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
We see that your refund was processed today. Please note as per our Ts & Cs which can also be viewed using the following link >>>> https://www.pnp.co.za/tncs ‘’Please note that Pick n Pay will not, and is under no obligation to, make any re-delivery as result of missing items. Pick n Pay's obligation will be to remedy the situation through a refund. Should a re-delivery be requested, Pick n Pay reserves the right to either decline the request or charge a re-delivery fee commensurate to the standard delivery fee schedule’’ We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
Pick n Pay's reply17 Oct 2019, 14:52
Official
Good day Maureen Thank you for taking the time to address your concerns with us. Please accept our apologies for the bad shopping experience.
We see that your refund was processed today. Please note as per our Ts & Cs which can also be viewed using the following link >>>> https://www.pnp.co.za/tncs ‘’Please note that Pick n Pay will not, and is under no obligation to, make any re-delivery as result of missing items. Pick n Pay's obligation will be to remedy the situation through a refund. Should a re-delivery be requested, Pick n Pay reserves the right to either decline the request or charge a re-delivery fee commensurate to the standard delivery fee schedule’’ We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
We see that your refund was processed today. Please note as per our Ts & Cs which can also be viewed using the following link >>>> https://www.pnp.co.za/tncs ‘’Please note that Pick n Pay will not, and is under no obligation to, make any re-delivery as result of missing items. Pick n Pay's obligation will be to remedy the situation through a refund. Should a re-delivery be requested, Pick n Pay reserves the right to either decline the request or charge a re-delivery fee commensurate to the standard delivery fee schedule’’ We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team