AC
Adley C

1 reviews | Active since Apr 2013

26 Nov 2019, 17:00

Horrible service @ pnp arbor crossing

Poor management services, horrible customer service, store was boiling hot, assistant manager completely ignored my complaint about lack of service, till point breaks with other staff saying they on their break and will not help.

Horrible experience, will never shop at a pnp again. Rather shop across the road at Makro for the arbor crossing area or any Spar as customer service is priority at these stores.

Furthermore I tried contacting them on their customer service number. Have to listen to a long story before you can even input your destination to speak to someone in customer care. My call was cut twice by the call center agents.. absolutely terrible service

0
Replies (1)
Pick n Pay
Pick n Pay's reply01 Dec 2019, 16:29
Official
Good day  Adley,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team