Horrible service at pick n pay Hyper

Absolute worst service! After my previous complaint about my kettle that had been sent for repairs the manager called me and assured me a resolution would be found by end of business. Indeed, I was called to come collect my kettle but unfortunately I was unable to go until a week later when I sent my husband to pick it up. Unfortunately for him he had to wait an hour as they went around chasing their tails unable to find my kettle!!! Again!!!!! Apparently, mine could not be repaired so they had arranged another one but because we took so long to come collect that other one now couldn't be found!! So, out of fustration my husband refused any other alternatives of getting back to us & demanded a refund which was issued. Pick n pay customer service really sucks!!!! They don't value or respect the customers. I'm glad I'm finally done with them & will definitely make sure never to buy any appliances from them.