1 reviews | Active since Oct 2016

23 Jan 2018, 12:51

HORRIBLE SERVICE AND LIES!

I am highly disappointing with Shameez Rodgers.. actually disgusted with the service she gives her clients as a Pick n Pay representative no1 and no2 my boyfriend has been approved for an account and has sent his pin like requested but we have waited 3 days to purchase goods as promised by Pick n Pay as we have screen shots of the pin being accepted only to be embarrassed and declined each day. We have been told that the server has been down and no one can tell us when it will be back up and running. Today I walked into Pick n Pay Woodmead to try resolve the issue. I was handed a phone to speak to a call agent. I was spoken to horribly and told that there is nothing that she can do. I asked to speak to a manager and Shameez Rodgers sarcastically said that the manager is in a meeting and no one can assist me. I then asked what would happen if we would to cancel after all this drama and she politely said then we should cancel. Why sell a service like this if you have consultants telling them its okay to cancel.Whatever you do DO NOT APPLY!!! for this because all you will get is lies, unprofessional service, consultants that will treat you like ******* AND A HUGE WAIST OF TIME. Please see this complaint on Hellopeter.com

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Replies (1)
Pick n Pay
Pick n Pay's reply24 Jan 2018, 10:00
Official

Good day Bronwyn,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service experience.

We are addressing your complaint with our Store Card team and will revert with feedback.

Kind Regards

Anwar Mooideen