Horrible Service!!!

I did not expect such a horrible service especially in Woodlands!! you must train your cashiers to exercise a level of professionalism when dealing with clients, some of us are from professions where customer service is everything!

I went to the store just after 5pm, I grabbed some garlic bread, gentleman was excellent! I then went to pay at the cigarettes counter,as I needed a packet of smokes, however the client before me had issues with his bank card by the cigarettes counter, and the lady who was assisting advised me to go to till no 5 for assistance, and the cashier would assist me with the cigarettes, cool! I get to till number 5, I greet the cashier and tell her that I am paying for my garlic bread and I need a packet of cigarettes, she literally looked at me and asked why am I being sent to pay by her till if I also need cigarettes!! And suggested that I go back to the cigarettes counter. I was puzzled and walked away, I even left the bread on the counter. I then walked back to get her name, she did not have a name badge?? Which is not supposed to happen, I asked for her name, she just looked at me as if I was crazy!! I asked the colleagues next to her she also refused to give me the name. That's what I went through in your store, and I promise I will escalate this if I do not get a formal apology from the store by the end of business day tomorrow. Such a service is manifestly unjust!! And very unsound.

Do something about it!!! Or I will solve it my way.