Horrible Service

I placed an order on Pick n Pay ASAP on Friday 13:05 , which to date I have not received the parcel. Last conversation I had with Calvin from the Head Office advised that apparently the driver that was allocated to deliver the parcel was nowhere to be found and was promised that they will arranged another to be packed and delivered on Saturday morning around 8am and I havent heard anything from that Calvin till today. I called the call centre and spoke to a Mia/Nia Martin that was rude and not willing to assist. This is such a horrible service for a big brand like Pick and Pay. I need someone to call me and let me know what is going on or better yet refund me my money. This has been such an inconvenience to say the least. And surprising enough the order has been completed on the app, how when one did not even receive the parcel.