RM
ROSSANA M
1 reviews | Active since May 2019
11 May 2019, 17:29
Horrible service
I went to pick n pay at sunward Park the heater was wrong pricing of R189 for a heater when they scanned it, it was R799.. They were so rude that they couldn't show me the terms and conditions to prove that it was my mistakes Brain "the MANAGER" didn't even apologize for their mistake and thandeka "the supervisor", could not help me instead I was accused of being the one who changed the pricing just imagine I even went to the point of asking then to prove it since the is cameras at the store. Talk of very bad service. I’m very disappointed ☹️ about the service I got .
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Replies (1)Pick n Pay's replyOfficial
13 May 2019, 12:07Good day Rossana,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply13 May 2019, 12:07
Official
Good day Rossana,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
