1 reviews | Active since Nov 2016

01 Jan 2019, 16:21

Horrible service.

2 guys walked into the store today without shirts on. They were visibly drunk, cussing and stumbling. Both staff and security did absolutely nothing. If the story ended here it would have been fine but it does not. The one guy takes a box of strawberries off the shelf, looks at the price and throws the box back. The strawberries flew all over the floor which was also very dirty. At last a staff member steps in but not to escort the drunks out, rather to pick up the floor strawberries (not even all of them) and then placing that box back on the shelf for the next customer to buy. I confronted the staff member and he acted as if the whole situation was acceptable. What is the point of security if 2 obviously visibly stumbling drunk guys can come in wearing nothing but shorts? Also, it’s unacceptable that a staff member picks up fruit from the ground and packing it back for customers to unknowingly buy.

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Feb 2019, 12:40
Official
Good day  Rudolph Heinen, 

Thank you for choosing Pick n Pay and taking the time to write to us.

Please accept our apologies for the delay in response and any inconveniences caused to you. 

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Please advise if your complaint has been resolved or if you still need assistance please contact our customer care line on ***. 

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 

Kind Regards, 
Pick n Pay Team