SR
Sivuyisiwe R

1 reviews | Active since Jan 2017

15 Apr 2018, 18:25

Horrible Service!

Horrible rude staff at your pick n pay Bradwag center Bloemfontein. The cashier and packer so rude and intimidating. The cashier didn't greet to make matters worse had to as i for a plastic twice only for her to throw my change at me after because I called her out for not looking at me when serving me . The packer was rude and unprofessional packing my friends items in my plastic when no one asked her to only for her to give me a horrible ride attitude telling me we leaving together and i must not tell her what to do. This was a humilating experience n pay has to train their staff better as I know for fact a white customer would have never been treated like this. my only regret was not taking their names they are staining your brand .Worst experience ! NO CUSTOMER SERVICE AT ALL .HAWKERS EVEN SHOW RESPCT AND BETTER CUSTOMER SERVICE !

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Replies (1)
Pick n Pay
Pick n Pay's reply16 Apr 2018, 08:54
Official

Good day Sivuyisiwe,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at the Brandwag store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas