YM
Yolinda M

1 reviews | Active since Nov 2014

29 Mar 2017, 08:02

Horrible Online Shopping

<p>I have been shopping online with pnp for the better part of 6 months,my last 4 orders I have been charged for goods I didn't recIeve with a refund posted a few weeks later. I have been given yogurt that had its container burst,stale rolls and been sent substitutes when I specified I didn't want any. All in all a very annoying and irritating experience. Take a page from woolworths, a day before you are sent a mail detailing what they couldn't send. Unlike waiting for An order to see what you didn't get but got charged for.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Mar 2017, 09:50
Official

Good day Yolinda,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor Online Shopping experience.

We have passed your feedback onto our Online store.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards

Anwar Mooideen