Horrible experience at Maponya PNP

I asked a packer to assist me with a product and he said he can't because the person in charge is on lunch? There's no I in Team guys?

I went to pay at the kiosk because literally I had 2 items, I was told they cannot assist me because they cannot ecan items at the kiosk??? I had to stand in the line for 20 min to pay for 2 items...ridiculous!!! 2019 why are stores not reinventing themselves???

It's a sad reality but there is no customer service alignment in Soweto in our suburbs.

Can stores managers swop, to share best practices and some to learn on how to enhance the customer experience.