Horrible experience at Bakery counter

<p>As a regular customer at the v&a pnp store I popped in by the bakery counter where my friend placed an order for a soft roll and garlic roll,she then asked for another soft roll which the assistant gave her,as walking away from the counter the roll fell out of the packaging which wasn't correctly sealed,I then picked up the garlic roll and went back to the bakery counter,since my friend is very shy i waited behind a customer which the bakery assistant Shanaaz was helping.Once she was done with him I then nicely asked her "could u possibly exchange this roll for me due to it falling out of the packaging"which wasn't sealed correctly.she then seemed very irritated at me and made me feel uncomfortable.<br />She then told me I'm suppose to close it myself which I was very shocked at since it wasnt self service and she was behind the counter assistanting customers and never placed the ticket correctly on my packaging.<br />I then told her she was suppose to do it for me since I'm the customer and she's helping me.she then got very rude and told me "shut up you wasting my time".<br />I was completely shocked at her and felt extremely insulted for there were other customers behind me and she was making a huge scene.I then just took the roll and walked to the till point.</p> <p>Before getting to the till I was so uncomfortable and upset that I decided to see a manager,the supervisor then helped me and i told him what happened and he then called the manager on duty aswell as the assistant Shanaaz from the Bakery</p> <p>The manager then asked could we possibly leave the salesfloor as he did not want to discuss the matter infront of other customers<br />When walking to their office the assistant continued with her attitude telling the manager "this is 5mins of my lunch time and I don't have time for this children" not acknowledging me as a customer</p> <p>When entering the office we were accompanied by the bakery manager aswell.It was brought to his attention what happened and before I could say anything the assistant shifted blame towards me and I felt attacked by her.<br />Which I immediately told the manager I will not entertain this any longer as I just wanted to voice my opinion and bring to their attention the unsatisfying service I received and the disrespectful manner the assistant spoke to me</p> <p>I've never experienced such service at any other store which made me extremely upset and I could not even enjoy my roll after purchasing it</p> <p>Not good service for such a well known company</p>