Horrible customer service PICK N PAY HYPER BRACKENFELL

Date of Incident: 7 March 2026 Employee Name: Azola Solontsi I would like to formally report a very unpleasant experience I had at Pick n Pay Hyper Brackenfell on 7 March 2026 while being assisted by cashier Azola Solontsi. From the beginning of the interaction, the level of customer service was extremely poor. When I greeted the cashier, she refused to acknowledge or greet me back. Instead, she appeared to be playing a water ring toss game at her till point and was ignoring me completely while I was standing there waiting to be assisted. When I requested that a SASSA transaction be processed, she responded in what appeared to be a dismissive and inappropriate manner, speaking in her own language about the SASSA transaction instead of communicating clearly and respectfully with me as the customer. The transaction was then declined, and when I politely asked what the issue was, she responded with an attitude rather than offering assistance or explaining the problem. This entire interaction was extremely unprofessional and unacceptable. Customers should not be ignored, spoken about in another language in a dismissive way, or treated with such poor service while trying to complete a transaction. This experience was frustrating and disappointing. If an employee does not want to assist customers or provide basic courtesy and service, it raises serious concerns about why they are working in a customer-facing role. I hope management takes this complaint seriously and addresses the matter, as this level of service reflects very poorly on the store. Experiences like this discourage customers from returning. GET IT FIXED THIS IS DISGUSTING BEHAVIOR!!!!