Horrible Customer Service

Hi I'm Mateboho Ndumo, and I was at Pick n pay Vaal Mall to buy groceries, and I had a horrible service and I don't think I will ever buy there again. I was with my 12year daughter, and I was already finished to unpack my trolley, then the cashier said she won't be able to help me because her till is allocated to scan 10 items or less, then I I apologised and told her I did not see the signage but I will pay for 10 items and my daughter will pay for 10 items , I was prepared to leave other stuff, then she refused, she said it's not allowed, I asked her to call the supervisor because I had cash with me and my child was going to pay with cash, then the supervisor come, which I doubt whether she's a supervisor because her approach was very rude, they say they won't allow my child to pay 10 items because already it will be two transaction for me, then I asked if there is any age restrictions to buy from Pick n pay, then I asked them to call manager, the manager come and I explained to her that I did not see the 10 items signage, she said she will only help today but next time she won't, as if she owns the shop or she doesn't have a budget to achieve. Please ask pick n pay to show you the footage, it took me almost 45min to pay, the cashier's name is Esta Mtimkulu. I'm so hurt and angry, and I will make sure picknpay CEO is aware of the abuse we are going through.

Regards M Ndumo (***) ***