KS
Kevin S

1 reviews | Active since May 2016

23 Oct 2019, 11:11

Horrible Customer Service at Pick & Pay Hyper Ottery

The customer service i experienced at Pick and pay hyper in Ottery CPT left a sour taste in my mouth. We got there and whilst we were doing our shopping the employees kept on rushing us to finish loading our trolley and pay up because they wanted to go home. The store closes at 9pm and there was no warning prior that they were about to close. At around 20h55 a security guard who was extremely rude came and told us in a very disrespectful manner that we must vacate the establishment, i asked him to give his name and he declined and hid his name tag from us. We were in no way trying to shop beyond closing time as i'm pretty sure it had been a long day for the employees working there but the manner in which the situation was handled was really really bad. I'll not recommend anyone i know to go and spend their hard earned money there for such rude and unprofessional service.

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Replies (1)
Pick n Pay
Pick n Pay's reply24 Oct 2019, 12:19
Official
Good day Kevin  Thank you for taking the time to address your concerns with us.    Please accept our apologies for the bad shopping experience.     We would like to thank you for your valued feedback, kindly be advised that  We are busy addressing this with the management team. Correspondence to your complaint will be done via this team.    We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.     Kind Regards,   Pick n Pay Team