Horrible customer Service

Dear PnP

I'm a very unhappy customer who received horrible customer service at your pick N pay clothing branch in Sunward Park Boksburg. The lady who was assisting did not know how to use the system and did not bother asking for assistance from her fellow colleagues. She requested me to scan my Just Pay application from my phone and the payment went through. She further requested me to pay using my card. So now I have paid for the same thing twice she did not even ask for my pick N pay smart shopper card.

I went back to the store and the lady was so defensive and non apologetic, I was helped my a gentleman who understood what customer service is. He then proceed a refund and told me it should reflect soon as it's almost immediate with a credit card.

To my surprise I'm still waiting for my refund even now, can I please get urgent assistance with my refund? I highly recommend you ensure your whole staff is trained on how to treat customers especially if you made a mistake, and train them to acknowledge and apologize.