HORRIBLE CUSTOMER SERVICE

<p>I bought a stove at Pick n Pay Northgate on the 23 May 2017, 3 days later I started experiencing problems with the stove. I couldn't take it back as I was moving and I wasn't sure where the proof of purchase was. On the 22 June 2017 I took it back and the refunds sales person and the manager for that department told me that tehy need to send it for repairs as per company policy. They refused to give me another stove. I have not been cooking since then and to date, I'm still waiting for their call as they promised to call me as soon as it's back. How am I supposed to survive all this while? Upon complaining about the service, the manager let me speak to the supplier, Home of Living Brands and I was told that they don't take that long to fix the equipments but that depends on how soon the store brought the item to them. I went to Pick n Pay a week later and spoke to the same manager who told me that he doesn't know whether my stove was back or not and didn't even check. I have never seen such bad customer service in my life</p>