Horrible customer care.

Dear PnP,

Can you ****en give me what's mine! I'm sick and tired of calling and sending emails. It's been 3 weeks and I still don't have my order. I spoke to some lady named Lulama, last week and asked her to cancel my order and refund me. That stupid lady didn't do what I asked. What the **** is wrong with yall...

Can someone cancel order: #*** and refund me, please.