CG
Cecelia G
1 reviews | Active since Mar 2019
26 Nov 2025, 16:01
Horrbile
1st order on Pic& Pay ASAP. driver did not deliver but marks my ordered deliver. I phone the call Centre 1st agent says dont worry will call you back shortly, and hour later still no response. phone again agent takes details and lets me hold on for 9 min and then cuts me off. 3rd agent they must escelate they will call me back. i will never use ASAP again. When i explained to driver he doesnt understand what im saying lies to me says he is inside company to deliver. checked no one was there. Tried to call him blocked my number. Realy pathetic service. Very disappointed
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Replies (2)
Pick n Pay's replyOfficial
27 Nov 2025, 10:52Hello Cecelia,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Kindly note that you would be required to contact ASAP directly as they will be able to assist you. 📞 *** 📧 *** Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Kindly note that you would be required to contact ASAP directly as they will be able to assist you. 📞 *** 📧 *** Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply27 Nov 2025, 10:52
Official
Hello Cecelia,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Kindly note that you would be required to contact ASAP directly as they will be able to assist you. 📞 *** 📧 *** Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Kindly note that you would be required to contact ASAP directly as they will be able to assist you. 📞 *** 📧 *** Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Best regards,
CG
Cecelia G's updateReviewer Update
03 Dec 2025, 11:50requested my refund last thursday and all i get is we have escelated the matter. well now i will be escelating the matter myself. IF i dont have my refund in the next 24hours. wILL NEVER SHOP AT pICK&pAY AGAIN AND WILL SPREAD THE WORD THROUGH THE WHOLE OF MY AREA. NO ONE HAS THE DECENCY TO CALL AOR REPKLY ON A EMAIL. YOU JUST GET IGNORED
CG
Cecelia G's update03 Dec 2025, 11:50
Reviewer Update
requested my refund last thursday and all i get is we have escelated the matter. well now i will be escelating the matter myself. IF i dont have my refund in the next 24hours. wILL NEVER SHOP AT pICK&pAY AGAIN AND WILL SPREAD THE WORD THROUGH THE WHOLE OF MY AREA. NO ONE HAS THE DECENCY TO CALL AOR REPKLY ON A EMAIL. YOU JUST GET IGNORED