HOPELESS BRANCH Pick n Pay William Moffat Port Elizabeth

Last year 26/06/2018 we bought a defy dishwasher from Pick n Pay Hyper in William Moffat retail park Port Elizabeth. On the day they were having a sale and special offer on the dishwasher which included a hamper of dishwasher tablets. We were advised by the manager of the division that there were no other units available as they had sold out but we could buy the display model which would not be discounted by Pick n pay but Defy would issue a refund cheque accordingly.

We agreed accordingly and were advised that this takes 6 weeks. We followed up with Luigi in 6 weeks to be advised that there was no record of our submission or request. We had to take our documents in again to be sent off to defy. We again followed up in 6 weeks with Luigi and advised nothing was back. December came and we were told by Luigi Defy was closed we should return end of Jan.

At the end of January we contacted Luigi again when he was back from leave to be told they have no record of our submission AGAIN. This time asked to email the documents which we did. We have now emailed and called trying to get confirmation they received the documents and no response.

HOPELESS BRANCH!