Honour our Agreement of Sale.

On Friday the 15th September 2023 I ordered a Zodiac Pool Cleaner that was advertised on the Online page of PnP. The transaction was successful and the funds was immediately reserved on my Credit Card with home delivery accepted and cart emptied - luckily I took a screenshot of this as to have record of the order number in case something went wrong #***. I received a confirmation e-mail from PnP on the 15th at 15:48 that order has been placed successfully and that it will be shipped within 2-5 working days, also a explanation that they will reserve funds on CC which could be different from the amount on transaction but re-assured me that the correct amount would reflect. Today I logged on to portal and see I have no orders, and called the call center as I tried to get a response on the whatsapp line but after 3 attempts and no response I did the dreaded call to an agent: PnP Service Request: *** . Here I was now informed that they dont have stock anymore, had stock when I ordered and somehow they reserved my money but not their stock and I was told I have to cancel my order. I did not accept this as I accepted the offer from PnP and PnP accepted my order as clearly indicated by the e-mail send to confirms successful order. It was also clear that the items was still in stock when I ordered as I am aware that the system would off shown of out of stock was already reached at time of order. So I want PnP to deliver on the transaction but I am told they won't and the only way to remove the now reserved amount is when I ask them to cancel the order, then they can conveniently say I cancelled. not going to happen, I want my item as we agreed upon.