PP
Portia P

1 reviews | Active since Jul 2017

28 Jul 2017, 16:29

Honoring Fee R130

<p>I bought goods at Pick n Pay with my Standard Bank cheque card, received an sms that the payment went off successfully. I later find out my actual account was debited five days later for the purchase and there was insufficient funds at the time. Standard Bank then honors the fee at R130 which they deduct off my account.</p> <p>Pick n Pay informs me that they do their banking immediately and Standard Bank tells me that its Pick n Pay's fault!</p> <p> </p> <p>I do not care whose fault it is, I want my R130 honoring fee refunded.</p> <p> </p> <p>Pick n Pay says the bank decides when to process the debits!</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply28 Jul 2017, 17:02
Official

Good day Portia Petersen,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the inconvenience caused.

We view this incident in a very serious light and this has been sent through to management.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,
Thabisile Macuacua