Home shopping not delivering charged for items

Every month there is some issue with home shopping. A few months ago, we got the entire wrong order. 2 months ago we received items in a the cold box that smelt like something had died in it. Every month, we are invoiced and charged for items which dont arrive. <br> <br> This month its the same case. We ordered and were charged for 2 X 6 packs of sprite zero, but only 1 pack came. The personal shopper is clearly uninterested in her job, and so is the store manager. After the last incident I asked that he call me personally and then was told the next day that he couldnt do that and I was to only use the customer care line for problems.<br> <br> The icing on the cake is that I have spent 20 minutes on the line yesterday and 18 today trying to get hold of a customer care agent, but they seem to have no desire to pick up a phone.<br> <br> Every time I call in its the same apologies, same excuses and yet noone fixes anything. Clearly noone cares at pick n pay.