Home online shopping headache

I am at my wits end. I have contacted pick n pay online numerous times over R200 in airtime and no resolve has been met. I purchased 3 items online home shopping 6th November. I received and was billed for 1 item on the 11th November. However when I approached cspitec to release the balance as items were out of stock they gave me a printout of my statement which shows the money was NOT reserved it was paid to pick n pay online Kenilworth on the 7th November. The deduction is on my statement. Nobody is willing to accept the money was in fact paid over and pick n pay home online is sitting with my money. I have even tried to call the head office directly requesting for a manager to call me. I am still waiting. It is now 6th December 2022. The invoiced amount was R248.97 however the amount paid to pick n pay online Kenilworth was R240.97. Plus the R49.99 for the item received on the 11th November. I infact paid twice for the whisky glasses and have no change.