Holding onto cutomers money wrongfullt

The issue about payouts from wallets has been going on for over a year now. Everytime i shop online and there is money in my wallet, i request a withdrawal which was supposed to take place between 3-5 working days and everytime i have to call pick n pay asap and they “escalate it” for another 3-5 working days. I dont know of they hold onto customers money to earn interest on it but waiting 10days for money due to a customer is ridiculous. Pick n pay has lost a customer today because of this. Its no wonder so many stores are being closed down!