Highly disappointed in Pick n Pay Epsom Downs

Pick n Pay Epsom Downs!

I received the worst service of my life today from this store. From finding out that I bought rotten products to being treated like a nuisance.

I walked into the store to return rotten pears that I had bought 2 days prior. Security pointed me to a lady who may assist. I had to greet this lady 3 times before I was acknowledged. I then told her about the pears, she consulted with the manager that was sitting in the cubicle then came back and said you can go there and take 2 pears. I had to ask go where? What do I do when I get there? Do I just take the pears and walk out?

I had called the day before and spoke to a lady that said I should come for a refund and I said no I still want pears. She said I will be given a new pack. Today I meet this lady who told me that well that's what the store manager said when I told her what her colleague had communicated the day before.

There was no apology from her or the store manager for selling rotten products to a customer. No form of concern or accountability at least. Nothing.

This was not the first time I have found that I bought rotten products from this store. Luckily all the other times I would have ordered online so the query would be easier.

I am super disappointed!