Highly disappointed

Good day. I visited the clothing store at pavilion kzn on 2/07/2022 at around 2:45pm Staff on the floor was helpful to help me locate an item as I needed 3 long sleeve t-shirts but just in different sizes for my kids.i was advised to go to the till point and they will phone other stores.i really don't want to go and mention what a loyal customer I have been to pick n pay but they also have treated and been a pleasure to shop at.however on arriving at the till the assistant Hannah served me with a smile and really tried to help by trying to phone and see which store had a size,but was rudely interrupted by another assistant by the name of nondumoso. She treated Hannah so bad that I felt bad for her honestly.she felt like Hannah was just on the phone rather then cashing.i did mention if they could try hyper by the sea and she snapped at me and said that that is a supermarket and they can't call.sje then called her manager to tell Hannah to stop helping me and carry on cashing.i used my phone and airtime to call customer service to put me through to hyper by the sea.i spoke to kwasi and he kept a size out for me . I left pavilion and picked it up from hyper by the sea. But was so taken back with what happened.i was treated disrespectful with no apologies but I seen how ****** nondomuso was towards Hannah and I.how do Staff work in this condition without others mentioning it,it's because of desperation.jus sad. At the end of the day I wasted my time,money and energy to sort things out myself. I would like a feedback to know how this matter gets resolved.