Highly annoyed at management

Sunday the 1st of December my aim 50in smart tv decided to stop working which i bought the year before.. I take it back to promande mall, a lovely manager by the name of Francis comes to assist with all kinds of promises that she will find me a new tv at another branch or get one from the supplier or have it fixed she will send the driver to drop it off even to have it fixed, i just need to give her till the Monday... So Monday afternoon just so after lunchtime i decided to pop in and get some feedback Francis looks at me with an astonished face as to say flip i forgot all about you, also as I'm walking into the office shes on her phone busy googling something, she spins me a story there's no tv at any stores she's quickly going to phone supplier i must give her a few minutes... She comes back and says sorry no stock can't help yoi have to refund you... Now i am sitting with cash all specials are finished and i have no tv... Highly disappointed at your service Francis you impressed me for only a minute