P
Petrus
1 reviews | Active since Nov 2025
19 Nov 2025, 08:55
Hi client service.. ...
Hi client service.. This afternoon I went to do shopping at the Verge...as I entered the shop your security was standing at the entrance...He escorted me and my family, from Isle to Isle...I was not happy about his attitude 😑 and they always escorted black customers..I've released that...when the store opens it's door early this..I noticed that, i always shop there because the shop is clean and well organized 😀..but the attitude of the security is disgusting and because am black that's why we're escorted....I love pick n pay big time.... Thanks
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Pick n Pay's replyOfficial
19 Nov 2025, 09:13 Hello Petrus,
Thank you for reaching out to the Pick n Pay Customer Care team.
Please accept our apologies for the overall service received. The service you've received is not how we treat our customers and we do not take this matter lightly. We value you as a customer and would like to ensure that our customers receive top and quality service.
Please provide us with the name of the store so we can escalate the matter and revert back to you with feedback.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: ***- Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Thank you for reaching out to the Pick n Pay Customer Care team.
Please accept our apologies for the overall service received. The service you've received is not how we treat our customers and we do not take this matter lightly. We value you as a customer and would like to ensure that our customers receive top and quality service.
Please provide us with the name of the store so we can escalate the matter and revert back to you with feedback.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: ***- Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply19 Nov 2025, 09:13
Official
Hello Petrus,
Thank you for reaching out to the Pick n Pay Customer Care team.
Please accept our apologies for the overall service received. The service you've received is not how we treat our customers and we do not take this matter lightly. We value you as a customer and would like to ensure that our customers receive top and quality service.
Please provide us with the name of the store so we can escalate the matter and revert back to you with feedback.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: ***- Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Thank you for reaching out to the Pick n Pay Customer Care team.
Please accept our apologies for the overall service received. The service you've received is not how we treat our customers and we do not take this matter lightly. We value you as a customer and would like to ensure that our customers receive top and quality service.
Please provide us with the name of the store so we can escalate the matter and revert back to you with feedback.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: ***- Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick and Pay Team
Best regards,