Hesitant, yet rude PnP Employee

So I went to the Pick 'n Pay at Sherwood Gardens and required at the Kiosk where you buy cigarettes from, if I am able to RICA a Sim card there. The Response was an immediate yes, which then followed by a very puzzled and uncertain facial expression when I told the lady behind the counter that I am just going to fetch it in the car, as I first came in to make sure that they are able to RICA Sim cards. This then followed by her calling her colleague to find out if they can indeed RICA sim cards... They were talking amongst each other and then both of them went quiet. I could understand myself that the machine or RICA register site is offline, but no feedback was provided to me (the customer).

Only after I had asked twice if there is no feedback to the customer, then I got a response that it was offline.

The thing is I am seeing more and more employees at franchises that just doesn't give a damn about their customer. If they are not rude, then they have this attitude of not really wanting to assist you.