1 reviews | Active since Mar 2009

12 Jan 2016, 12:59

Helping another customer over me

i shopped at PnP lotus river and your cashier Doane need some customer training.After he helped me and I was not done yet he assisted another customer right over me.I had to ask him why he did that He just said he thought that I was done and before he helped the other customer I still spoke to him.In fact when I came to his till he already had an attitude.I'm regular shopper at Lotusriver and it's the first time I get such poor service.

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Jan 2016, 14:01
Official
Hello rajie,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***