Helpful and competent service after being let down by Hisense

Following my disgusting treatment by Hisense Customer Service I took the TV back to the Hypermarket where I bought it. The salesman named Sameer was extremely helpful and confirmed that there is no crack in the screen and that the unit is still under warranty. The Hypermarket will send the unit for repairs which will unfortunately take weeks at this time of the year, but I cannot blame Pick'n'Pay Hypermarket for that.

It was a pleasure to be assisted by someone knowledgeable and helpful. Sameer is an asset to his employer and I was extremely grateful for his assistance.

Hisense Customer Care needs employees like this instead of people who diagnose cracks in screens from photographs and try their best to avoid honouring their obligations in terms of a warranty.