1 reviews | Active since Dec 2015
<p>On Surteday the 08th of April 2017 , i went to Pick n Pay at Ilanga Mall and i bought a 12 pack of hunters dry and on the packaging it was writen that you buy the 12 pack and get one can for free. When i reach the tellers with the 12 pack and the 1 free can i was told to pay for the can as its not free , i then ask to see the manager and two gentleman came to me after i waited for about 15 min. I was told that there is no free can but on the pack it was written that you get it. The other guy asked me to come with him to call SAB and find out but he could not get hold of them. He then told me that he will call SAB that following Monday and he will personally deliver the can to my house, that did not happen till today. Leonard Viljoen who is the store manager did not even try to help as the store manager as i asked for him. I feel that my rights as the customer was not respected as for Leonard he does not have Store managers qualities.</p>
Good day Mpumelelo,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Mpumelelo,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
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