Head Office ignore emails

Head Office Pick n Pay do not respond to emails sent

I went into your Thabazimbi Store today and experienced the following:

Staff sitting at tills but not opening them

I eventually found a till open – I think the lady operating the till was called Linda. She was very polite and helpful and greeted everyone with a smile

One of my items would not read the barcode and I had to wait for the price to be checked

Supervisors were around the till as I was to be given pensioner’s discount

The till operator rang the till off in error whilst trying to input pensioner’s discount

My card was declined – reason not known as it was accepted by the next shop I went to

The till operator said my account was R650 which I paid in cash

On my return home I checked the bill and found it should have been R603.92 (without any pensioner discount)

The slip shows that had I used a Smart Card I would have earned R3.01 The Smart Shopper card was given to the till operator

I look forward to receiving a refund of at least R46.10 from you

Kind Regards

Jeanie Murray