1 reviews | Active since Oct 2009
having to constantly search and double check pricing of items on the shelves
Today, again, a price shown on the shelf was not the price of the product. Generally, the price tag right below the item belongs to a completely different item, so the buyers assumption that item 1 and price 1 would be together is completely incorrect, resulting in a lot of wasted time searching for corresponding barcode/prices on the shelves. This has been brought to managements attention in the past and obviously ignored. Today's epidode was a red SPECIAL label stating the loose butternut to be at R9.99 p/k. upon choosing my veg, and having it weighed, the price was for R13.99 p/k. I queried this with the weigh person only to be told "it was put there by accident". I responded with, that's the price on the shelf, that's the price I should get it at. I requested a manager. No manager available, but another floor employee came to the weigh counter and corrected the "mistake". I again requested a manager as this is not an isolated incident. He made a phone call from the weigh station phone and politely informed me that no manager was available as they were in meetings. I told him that since I could not speak to a manager, I would be keeping the red special offer slip and the his original R13.99 price tag as I would be taking this matter further. He made another call for management - part of the conversation included yes, urgent, a customer. Finally, a manager is on the way to speak to me..... that said, the manager was in absolutely no hurry and was definitely not interested in anything I had to say. She just stared at me, but quickly pointed out that my other barcode grievances had nothing to do with her as she was the manager for just the fresh produce section of the branch. She did give me her name though after which I informed her that I would be taking this matter further.
Good day Tracy,
Thank you for taking the time to write to us.
Kindly accept our apologies for the poor shopping experience..
We are addressing your complaint with our Management team and will revert with feedback.
Kind Regards
Anwar Mooideen
Good day Tracy,
Thank you for taking the time to write to us.
Kindly accept our apologies for the poor shopping experience..
We are addressing your complaint with our Management team and will revert with feedback.
Kind Regards
Anwar Mooideen
