HAVE A R20 NOTE READY, IF YOU NEED "QUICK & SPECIAL" CUSTOMER CARE AT PICK 'n PAY KWAGGASRAND IN PRETORIA WEST!!

We, as customers, had to be inconvenienced and made to wait for more than 20 minutes at Pick n Pay Money Market till at Kwaggarand Mall in Pretoria West this afternoon, while the store's cashier Mongalo, ignored us as she was processing many Lotto tickets for a customer who was NOT even in the same MONEY MARKET queue that we were made to wait in.

The same customer - in absentia - that was holding us at bay waiting in the queue, was busy doing shopping inside the shop at the shop floor isles, while we were waiting at the other till for him. How is that for double dipping?

Ultimately, he paid at the other cashier tills on the shop floor, and unashamedly came to us the waiting "sacrificial lambs" to come get served again in front of us. He even rubbed salt into our wounds and took some more tickets out of his jacket, to be served "some more" by the same "loyal" Mongalo while we had been waiting for him.

IT ALL MADE SENSE AT THE END, why the "VIP customer" was being given preferential treatment at our expense. At the end, after he was served for the third different transaction, he "THANKED"/TIPPED/BRIBED Mongalo WITH A R20 (twenty rand) NOTE right in front of us, for "the job well done/ excellent service!!!!!!

It also explains why she was so daring to make us wait for so long. Her colleague even felt bad to see us waiting, and out of concern, offered to help us while Mongalo was busy processing the plus or minus 50 tickets of the "absent" VIP customer. Mongalo cheekily refused the offer for her colleague to help us - to our disgust and inconvenience.

I SINCERELY PLEAD that Molalo NOT to be harshly dealt with to the detriment of her family, or losing her job because jobs are difficult to find these days. She also might be a bread winner for other people that are depending on her salary. But she should be TAUGHT A BIG LESSON that all customers are equal, and that they should be treated with equal respect, even if they do not pay or "kick back" with R20 notes for the due service!!!