MJ
Michael J

1 reviews | Active since Jan 2013

25 Jul 2018, 14:31

Hate Speech

This incident took place at the Pick 'n Pay Family Store in Van Riebeeck Park, Kempton Park at 10:20 this morning. The cashier who performed my transaction was: Thandiwe Baloyi.

I had completed my shopping and was at the till checking out, when a female customer came up behind me and proceeded to place her two items in amongst my items and then continued to stand, physically, in contact with myself. I made a request for her to please move back as I felt that my personal space had been invaded and that I was being made to feel especially uncomfortable.

She then began to raise her voice and made a number of ****phobic and religious statements which would certainly amount to hate speech. I attempted to subdue and calm the situation, continuing and completing my transaction. Due to the comments, she was making, the security approached and asked us to leave the store, I agreed, requesting if I might be able to speak to the store manager so that I could formally report the incident. However, I was told that that would not be possible as the manager was busy at the time.

I would like to request a copy of the CCTV footage, as I know the store makes use of this media for security reasons, as I would like to submit it to my lawyers in order to consider laying a case against the lady involved.

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Jul 2018, 15:37
Official

Good day Michael

Thank you for taking the time to address your concerns with us.

We have forwarded your complaint through to the management to address and they will be in contact with you.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,
Senabelo Naledi Ndlovu

Best regards,