tM
timothy M
1 reviews | Active since Jul 2011
05 Feb 2019, 17:23
Harrassment from a Pick n Pay security guard
The security guard who was at the exit today on 05 February 2019 needs to be trained on customer. He harrased and embarassed me for a slip. I cant ***** from a shop this is absolute nonsense and a clear disregard of good code of customer care. I do not appreciate to be treated like a *****. Please send him to customer care courses for the good of your pick n pay name
Regards
Timothy
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
07 Feb 2019, 15:45Good day Timothy,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and would like to address this with our management team however you have not provided us with a store name.
We have tried calling you on *** however this number does not exist. Please feel free to email our Customer Care Team on the below email address and advise of the stores name to enable our team to attend your your complaints. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and would like to address this with our management team however you have not provided us with a store name.
We have tried calling you on *** however this number does not exist. Please feel free to email our Customer Care Team on the below email address and advise of the stores name to enable our team to attend your your complaints. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply07 Feb 2019, 15:45
Official
Good day Timothy,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and would like to address this with our management team however you have not provided us with a store name.
We have tried calling you on *** however this number does not exist. Please feel free to email our Customer Care Team on the below email address and advise of the stores name to enable our team to attend your your complaints. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and would like to address this with our management team however you have not provided us with a store name.
We have tried calling you on *** however this number does not exist. Please feel free to email our Customer Care Team on the below email address and advise of the stores name to enable our team to attend your your complaints. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team