HARRASED AND HUMILIATED FOR SMART SHOPPER DISCOUNTS

<p>Firstly the smart shopper kiosk is always out of order at the store. As a result, I make use of my cellphone app to redeem the vouchers. I had a couple of vouchers expiring yesterday which I tried to use but the App failed to deduct the discounts. The Supervisor was called to assist who then called the Manager and this is the moment I ALWAYS dread because of the Manager and Supervisor's attitudes.</p> <p>The Manager was already in a disgusted mood when he came to the till and I told him that I dread the moment when I have to redeeem the vouchers as their kiosk is always not working and the app always fail me and I feel as if I am inconveniencing the entire store for something which is not my fault. The Manager was already in a bad mood and he said that unfortunately he has no control over it equipments. By then he opened his wallet and took out a R50,00 and told the cashier to use his money instead as he cannot do anything. I told him that I feel offended that everytime the app is not working he has to open his wallet and make me feel like I am his charity case as that was not the first time he did that instead of resolving the issue the correct way.</p> <p>By then he turned and went back to his office and told me that there is nothing he can do for me then. He told me to either return the groceries or come back the next day. I felt frustrated and began screening a video which then the security was called and I was literally harassed and told that they were going to take my phone and take my car registration and follow me to my house!</p> <p> </p>