QV
Queen V

1 reviews | Active since Mar 2020

26 Mar 2020, 18:37

Harassment by Pick 'n Pay employees

Greetings. I went to Glen Mall for groceries and decided to go to Shoprite, the mall was packed from the start I decided to join a Shoprite line. While waiting I told the person in front of me to keep safe my spot while I go look for a trolley in the parking lot, I found one, and I went back to the queue. After 3 hours of standing in the line a female merchandiser from Pick n Pay, requesting the trolley which I took and apparently it was one from Pick n Pay, I told them I didn't take it from their store, and since I took it from the parking lot, I'm allowed to use any trolley for shopping, they got violent and started harassing me on the account that I am allowed to use any trolley that was not allocated in any supermarket. I got ganged by 4 of the Pick n Pay employees fighting me, and the merchandise lady mentioned that they could not care less about the customer, which goes to show the lack of customer care in Protea Glen Pick n Pay, she had curse words being said to me. I will send a video of what had happened and the pictures of the employees who were fighting against me as well as the bruises I got from them

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Replies (1)
Pick n Pay
Pick n Pay's reply30 Mar 2020, 15:33
Official
Good day  Queen,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team