1 reviews | Active since Sept 2014
Harassed in Pick n Pay by staff & Management
I am outraged at the treatment I received at Pick n Pay Farrarmere by staff and Manager Stephan. 11 August 2019 14:30
(2min in)While walking through the store like many times before with my clipped 9month old baby African Grey on my shoulder I was approached by staff saying Charlie was not allowed. I was surprised as I’d been in many times before even approaching the info desk and Owner with Charlie. However i comp**** and rep**** by saying I'd finish up my shopping and leave (grabbing lunch). I was harrsed 2 more times to get out and **** to by the staff that the manager had said this and received a complaint. When I asked to see the Manager in question he wasn't even in the store I had to wait. Stephan the manager once entering the store proceeded to lie, be rude, dismissive and agrumentitve. I was forced to leave.
I explained that I was compliant yet got harassed by staff and Stephan said it was my fault.
As a public family business I am so disappointed at it’s customer service.
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the bad service experience and inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the bad service experience and inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
