1 reviews | Active since Mar 2020
Harassed for using a thick jacket as mask
I was harassed my the staff of Pick n Pay silver water crossing. They asked my son to put a mask, he used his thick jacket which is 3 times thicker than the normal disposable mask. I don't let me kids anymore wear those mask because it has been proven that the fluff which is plastic goes into your lungs and is hence not good for your health. My son was properly covered with a jacket and there was no reason for them to haras us. My daughter 4 years could not stop crying. I don't see why such harassment and he had his nose and mouth covered with the jacket. Will they now specify soon what brand of masks we should use. I will not be shopping at any pick n pay again. Am very upset. They security guard just kept following us.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
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Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,