1 reviews | Active since Mar 2023
Happy hour voucher not working in store and very bad support assistance
Firstly my Pick n Pay Happy hour voucher did not work when I tried to use it at a store within the hour required. The voucher was not showing om the teller side although showing linked to my smart shopper card on the App.
No one at the store knew how to assist and after 2 calls to smartshopper help line I was told that the voucher was only for a selected few customers. By this time it was after 12.
This was very confusing as this voucher was showing and loaded to my card on the App.
I logged a query with my whole story to find out why the voucher could not be used and after a few weeks got feedback that it should have been used between 11 and 12.
This is so frustrating as this was my whole query. No closed to why the voucher did not work in store when I tried to use it between 11 and 12, also ended up having to pay full price as a result.
Was definitely not a happy hour and support has not been helpful at all.
Do you understand that is the problem, if it was working it would have been before 12?
The issue is that it was not working when I tried to use it within the right time. Also no one could assist.
Do you understand that is the problem, if it was working it would have been before 12?
The issue is that it was not working when I tried to use it within the right time. Also no one could assist.
Can I get some feedback on that? Why was it not working when I tried to use it before 12.
Again I understand my slip shows I paid after 12 but that is the whole problem. The voucher did not work when trying to use it before 12.
Do you need the store footage of me standing there from 11:40 to 12:30 trying to use a voucher that is not working and not getting the right assistance?
Can I get some feedback on that? Why was it not working when I tried to use it before 12.
Again I understand my slip shows I paid after 12 but that is the whole problem. The voucher did not work when trying to use it before 12.
Do you need the store footage of me standing there from 11:40 to 12:30 trying to use a voucher that is not working and not getting the right assistance?
As mentioned I only get a reply that I used the voucher after 12 but the issue is that the voucher did not work when I tried to use it before 12 in the correct timeframe.
As mentioned I only get a reply that I used the voucher after 12 but the issue is that the voucher did not work when I tried to use it before 12 in the correct timeframe.