Hangry Guests

<p>It's taken me a while to write this complaint. Firstly when trying to order platters for a baby shower that took place on May 28th 2016, I was disappointed to find that the variety advertised online is not what you find in the Pick n Pay branch. I must have gone maybe the Tuesday before the baby shower. The staff were willing to customise our platters because the only vegatarian options they had in the branch were salad platters. I made my order and was told I didn't have to pay, that I could pay when I collect my order. They said they would call me the day before to confirm I still needed the order. I was worried I'd miss their call because I get pretty busy at work, plus I thought this was a waste of effort and I didnt want there to be any confusion, I needed the platters and I wanted to confirm that I needed them. So I decided to pay. When we went to go pick up the already paid for platters, we found they weren't made, they had forgotten. Naturally we were angry, but we figured out an alternative. Most of the guests had arrived and were waiting and we still had to rush to Nandos to buy food there. Pick n Pay Westwood took us through a long refund process where we had to wait in line with the other customers, making us even more late for our event. They were very unsympathetic to the fact that they had messed up and were not willing to even handle our refund in a more efficient manner. If you're thinking of ordering platters from Westwood for an event, just rethink your descion. I also found out that day that Nandos also makes affordable platters and you don't have to go through the admin of ordering them days before, only to have them not be prepared.</p>